We appreciate your trust on our themes and we love our customers, so we take a great pride in offering timely, friendly, and world-class support.
Support Medium
We provide support only through support tickets and email. We do not offer phone support, social media support (Facebook, Twitter, etc.), or live chat support at this time. We encourage you to go through our knowledgebase and theme documentation before submitting any support requests.
Support Hours
We try to answer most of your questions within a few hours, and we do our best to answer all your questions by the next business day. Support will be limited on weekends and holidays. The standard time zone of Nepal from Coordinated Universal Time (UTC) is +5:45. Our official support timing is from 11:15 PM – 7:15 AM EST.
Support Covers
We only offer support for the themes made by Blossom Themes. We will gladly help you with theme installation, theme setup, and making our theme work like we promised.
If you find any features missing or not working as advertised and as per the demo site, our support team will be happy to assist you help with that.
We test our themes multiple times before making them available to you. But, we are humans and we make mistakes. So, if you find any bug or issues in our themes, please report them to us. We will fix them as soon as possible and include them in the future updates.
We want our themes to work for you, and we do our best to make sure. Therefore, even if your problem isn’t directly related to our themes, we will at least get you pointed in the right direction.
Support Doesn’t Cover
We don’t offer support for issues related to or caused by third-party themes, plugins, or scripts. If you’re having an issue with a third-party product, then we recommend you to contact the product author for the support.
The support also doesn’t cover theme customization services like adding/removing a feature, adding/removing elements, etc. If you want or need customization, we may offer you the service for an extra cost.
Customization
Our support doesn’t include custom development or customization.
If you need some extra features or elements in our themes, feel free to contact us via Customisation Service page. We do not offer customization services for themes developed by other developers.
Voided Support
Support is forfeited or voided if:
- You make changes to the PHP files of a theme and it breaks your website.
- You customize a theme beyond minor font and color changes.
BlossomThemes reserves the right to amend our Help and Support Policy from time to time without prior notice. So, please make sure that you’re aware of the changes.